Frequently Asked & Questions
How do I make a purchase?
To make a purchase, browse the M.A.N.K.I.N.D to see what’s new or alternatively you can click on the product category or enter the information into the search box. When you find something you like, click the ‘Add To Cart’ button after selecting the color and/or size where applicable. If at any stage you change your mind, you can delete the item from your cart by entering into the cart and click on the ‘remove’ button. Once you’re ready, follow through to the check out process.
Do I need to have an account to buy?
No, an account is not required but we highly encourage you to register as a member with us as you will be able to enjoy the following benefits:Save your addresses and payment method for faster checkout
Check your order status
Review past purchases
Track returns and exchanges
Be updated on M.A.N.K.I.N.D newest product
What do I do if I forget my password?
If you have forgotten your password, you can use our Password Recovery feature to retrieve it or alternatively, you can contact us at, and we will be happy to assist you.
ORDERS AND SHIPPING
Can I make changes to my order?
Once an order has been placed and confirmed, it will not be possible to change or cancel your order.
How will my order be shipped?
For local orders items will be sent using JNE and international orders items will be sent using standart Post Indonesia delivery services unless an express service is requested. Please note that orders will be sent through the most suitable carrier according to the size, weight and destination.
Where does the M.A.N.K.I.N.D Shop ship to?
We ship to most countries around the globe as we vow to provide you with the best service. For further information, please contact us at contact@thisismankind.co
Do you ship to PO Box addresses?
Yes. Please check that your PO Box rental agreement includes signed-for/registered items. Due to the signed-for nature of deliveries, we recommend that your items be sent to a work or home address in order to avoid any delays in receiving your items.
How much will it cost and how long will it take to arrive?
For further information, please visit our Delivery/Shipping page.
How do I track my order?
Once the order has been shipped, you will receive an email with a tracking number and information on the carrier. To check the status of the shipment you can also use the specific carrier’s website:
JNE
Post Indonesia
PAYMENT
What payment methods do you accept?
At present, invoicing will be processed through PayPal’s payment service, allowing us to accept direct local bank transfers from Indonesia. We do not accept personal checks, money orders. Please note that items will not be shipped until the transaction has been cleared.
Contact Us
For all other enquiries, our customer service representatives will be available through the following means:
E-mail: contact@thisismankind.co
Address: Jl. Brantas No.20, Cihapit, Bandung
Phone: +62 821 1813 3837